Do you have an issue or a question ? Here you can find an answer to most of your questions
Search for the articles here or browse the categories below.
General and basic information on Magani and the marketplace
What is the Magani Marketplace ?
What types of medications can I buy on the Magani marketplace?
Is the Magani platform secure and reliable?
How does the Magani service work?
Is there a pharmacist available to speak to?
How to create your Magani account
How do I create an account on the Magani marketplace?
What should I do if I forget my password?
Can I update my personal information after registration?
How to order on the Magani Marketplace
How do I place an order?
Is a prescription required?
What types of therapeutic products are available on Magani.org?
How can I track my order after placing it?
What are the delivery fees?
How does we handle delivery of your order ?
Which countries do you deliver to?
What are the delivery timelines?
What should I do if my order is delayed or lost?
Basic information about payment
What payment methods do you accept?
Can I pay in installments?
How can I get an invoice for my order?
Are your data protected ?
Is it legal for individuals to import medicines through Magani.org?
What is the role of Magani’s pharmacists?
Why is there a temperature indicator in the parcel received?
How to proceed if the temperature indicator turns black?
Can I report side effects on Magani.org?
You can't find your answer in the FAQ? The customer support is here for you!
How can I contact customer service if I have an issue?
Can I cancel or modify an order after it is placed?
For Doctors and medicine profesionnal only. How to use the website ?
Why will the treatment be delivered to the hospital?
Do I have access to the patient's information?
Why should I complete the medical form?
What do the different prescriber statuses mean?